Return and Refund Policy

 

Our Commitment

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the eligible item(s) to us for a refund.

1. Return Window

You have 30 days from the date of delivery to initiate a return.

2. Condition of Returned Items

All returned items must be in the same condition that you received them. For sports cards and collectibles, this means:

• Items must be in their original, sealed, and undamaged packaging.

• The item's condition must not have been altered from its original state.

• All accessories, tickets, or other accompanying materials must be included.

We reserve the right to refuse a return or issue a partial refund if the item is not in its original condition or shows signs of use or damage not caused by our error.

3. Items Not Eligible for Return

To ensure the integrity and authenticity of our products, the following items are not eligible for a return, refund, or exchange:

• Graded Cards: Once an item has been professionally graded (e.g., PSA, BGS, SGC), its sale is final.

• Opened "Sealed" Products: This includes boxes, cases, packs, or any sealed product that has been opened.

• "Final Sale" Items: Any product marked as "Final Sale" on its product page.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Send an email to [Your Customer Service Email Address] with your order number and the reason for the return.

2. Await Approval: We will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and a pre-paid return shipping label.

3. Package Your Item: Securely pack the item(s) in their original packaging, if possible.

4. Ship the Package: Attach the provided shipping label and send the package back to us. We highly recommend using a trackable shipping method.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If your return is approved, your refund will be processed to your original method of payment within [Number of] business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

• If the returned item is not in its original condition, a partial refund or rejection may be issued.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [Number of] days of delivery. We will work with you to resolve the issue by arranging a return, refund, or exchange at our expense. You may be required to provide photos of the damaged or incorrect item.

7. Questions

If you have any questions about our return policy, please contact us at [Your Customer Service Email Address].

Why this policy is compliant with Google Merchant Center:

• Clear and Accessible: It's designed to be on a dedicated page and easy for customers to find and read.

• Specified Return Window: It clearly states a 30-day return window, which is a requirement for Google Merchant.

• Exceptions and Conditions: It outlines which items are not returnable and the required condition of the returned item. This is crucial for products like sports cards, where condition is paramount.

• Explicit Fees: It clarifies who pays for return shipping (in this case, you for an approved return) and mentions potential partial refunds.

• Refund Process: It details the steps a customer must take, providing clarity and a clear path for them.

• Contact Information: athleticsportscards@gmail.com